Terms and Conditions

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TERMS AND CONDITIONS OF USE –  COMPANY FORMATION SERVICES

1.      Definitions
'our', 'we' and 'us' means @UKPLC and, where applicable, its officers, employees and authorised agents;
'our site' means our website or websites;
'& you' and 'your' include any business with which you are associated and on behalf of which you use our site;
'services' means the company formation service and other ancillary services offered on our site and where relevant includes any goods supplied by us; and
'terms and conditions' includes these terms and conditions of business, our Privacy Policy and all other instructions to you posted on our site.

2.      Terms and Condition
2.1    When requesting services from our site you agree to comply with the on-line ordering procedure as prompted on our site.
2.2    When requesting services for the first time you will specify an individual user name and password. This will allow future access to the online Company Administration pages and it is your responsibility to keep this name and password confidential. We will not be responsible for any changes made to any company through an unauthorised use of a user name and password.
2.3    These terms and conditions shall apply to all contracts you make with us. Each time you use our services you are offering to contract with us on the basis of the current terms and conditions at that time. When requesting our staff to place an order for you this constitutes agreement to our terms and conditions. All access to our site is subject to these terms and conditions. No other terms and conditions will apply to our supply of goods or services.

3.      Our Service
3.1    Our Company Formation services shall consist of the electronic, standard, premier, professional, name reservation or other incorporation services listed and described on the Company Formations home page. Any alterations to our standard Memorandum & Articles of Association or formation of a company with your own documents shall be subject to an additional charge. When supporting information is required to be submitted to Companies House before a company name can be accepted a charge will be made for submission of the information. After incorporation, certain changes can be made to the company through the online Company Administration pages; there is no charge for changes made in this way. If you require us to make changes on your behalf we reserve the right to charge an Administration fee for our time.
3.2    As Trust and Company Service Providers @UK PLC are obliged by the Money Laundering Regulations 2007 (EC Third Money Laundering Directive), which came into force on 15th December 2007, to register with HM Revenue & Customs and to undertake due diligence on all clients with whom we have a 'continuing business relationship'. This includes the provision of Company Secretarial, Registered Office and Dormant Company services. For UK based clients the due diligence may take the form of electronic verification. Where identity can not be verified electronically or where the client is non-UK based then the due diligence will be in the form of certified copy ID documents. Your consent to ID verification will be presumed when ordering any service which requires due diligence. Formal identification of all company directors and beneficial owners of companies will require you to send us for each person
either:
a recent utility bill showing your name and current address and also a passport or a photo driving licence, (these can be original documents or copies certified by a solicitor, notary public or commissioner for oaths)
or:
you can supply us with name, address and date of birth of all parties, so we can do an online identity validation.

3.3    Our Registered Offices services shall consist of the services listed and described on the Company Formations home page. The Registered Office service does not entitle the user to hold out this address as his trading address; the address may not be given on any document, letterhead or invoice or published on any website unless it is described as a registered office address only. The Registered Office service is not to be used for receiving parcels or large volumes of commercial mail and an additional charge will be made for forwarding where such mail has been received.
3.3.1    If after repeated invitations to renew the registered office service at year end, the service is not renewed, and a change of address to an address other than our own is not filed, or if the due diligence information is not provided within 14 days of the commencement of the service we reserve the right to file a change of registered office address for any companies connected to the purchaser that are using our address to the address of the purchaser of the company or any UK address you have provided in the course of your business with us. If you are an overseas based client and can not provide us with an alternative UK address then we reserve the right to appoint our nominee director and dissolve any of your companies we are acting for so as to remove our address from the register. Where we have provided Registered Offices services at your request and subsequently have to file a change of address because you have failed to provide due diligence no refund will be given.
3.3.2   We may withdraw the registered office service at any time at our discretion if, in our opinion, the address is being used for any illegal purpose or to enable the user to avoid his responsibilities to the authorities, his customers or the general public.
3.3.3   We can process the order immediately to form your new company and act as Registered Office but will have to take the action detailed in 3.3.1 if no due diligence is received by our office within 14 days. Where we have provided Registered Offices services at your request and subsequently have to file a change of address because you have failed to provide due diligence no refund will be given.

3.4   Our Company Secretarial services shall consist of the services listed and described on the Company Formations home page. Any additional work beyond countersigning documents as Secretary or filing the Annual Return will be chargeable at a rate to be agreed in advance of the work being undertaken. @UK PLC cannot undertake any filing without confirmation from the customer of the accuracy of the company details
3.4.1 We can process the order immediately to form your new company and act as Company Secretary but will have to resign our appointment from any companies we are acting for if the due diligence information is not provided within 14 days of the date of the appointment. Where we have provided Company Secretarial services at your request and subsequently have resigned because you have failed to provide due diligence no refund will be given.

3.5   Our Dormant Company Services shall consist of the services listed and described on the Company Formations home page. The service is being re-branded from October 2008 as a Name Reservation Service and existing customers should see no change in the service provided. From 1st October 2008 the dormant company service will exist only for companies registered before 8th November 2006. @UK PLC will continue to act as Director, Secretary, Shareholder and Registered Office. For those companies registered after 8th November 2006 the service will switch to the new Name Reservation Service. @UK will ensure the appointment of a personal director from 1st October 2008 and, upon each renewal of the service, the filing of the Annual Return and Dormant Company accounts to keep the company in good standing at Companies House. The company will be held by @UK PLC until such time as you wish to pay a nominal upgrade fee and take it on or trade with it, or you no longer require us to hold the company. We will then resign our officers in order to dissociate ourselves from the company. Companies House will then begin the process of striking off the company
3.5.1   While the dormant company is under the control of @UK PLC it may not be used for any trade or activity. We may withdraw the service at any time at our discretion if, in our opinion, the service or the registered office address is being used for any illegal purpose or to enable the user to avoid his responsibilities to the authorities, his customers or the general public. Where we receive information that the company name is an infringement of a third party’s intellectual property rights or is being used for any illegal or improper purpose, we will resign our officers immediately and give you the option of dissolving the company or taking on the administration of the company yourself. We will not be responsible for entering into any negotiations or defending any actions against the company. If after repeated invitations to renew the service at year end, the service is not renewed, we reserve the right to resign all our officers and file a change of registered office address to any address you have provided in the course of your business with us or, at our discretion, to dissolve the company.
3.5.2   We can process the order immediately to form your new company and provide Dormant Company Services but if you have not provided the due diligence information within 14 days of the commencement of the service you must take over the administration of the company yourself or we will commence procedures to dissolve the company and have it removed from the register. Where we have provided Dormant Company services at your request and subsequently have to pass the administration on to the client or dissolve the company because you have failed to provide due diligence no refund will be given.

3.6   Our Name Reservation Service shall consist of the services listed and described on the Company Formations home page. The service is the dormant company service re-branded and existing customers should see no change in the service provided. @UK PLC will continue to act as Director, Secretary, Shareholder and Registered Office and will ensure the appointment of a personal director and, upon each renewal of the service, the filing of the Annual Return and Dormant Company accounts to keep the company in good standing at Companies House. The company will be held by @UK PLC until such time as you wish to pay a nominal upgrade fee and take it on or trade with it, or if you no longer require us to hold the company it will be allowed to lapse.
3.6.1   While the dormant company is under the control of @UK PLC it may not be used for any trade or activity whatsoever, including holding assets. We may withdraw the service at any time at our discretion if, in our opinion, the service or the registered office address is being used for any purpose, including an illegal purpose, or to enable the user to avoid his responsibilities to the authorities, his customers or the general public. Where we receive information that the company name is an infringement of a third party’s intellectual property rights or is being used for any illegal or improper purpose, we will resign our officers immediately and at our discretion may dissolve the company. We will not be responsible for entering into any negotiations or defending any actions against the company. While under our care the company will remain dormant and any actions entered into by the client in the name of the company will constitute a fraud. If after repeated invitations to renew the service at year end, the service is not renewed, we reserve the right to resign all our officers and file a change of registered office address to any address you have provided in the course of your business with us or, at our discretion, to dissolve the company.

3.7   Our Annual Filing and Compliance Service shall consist of the services listed and described on the Company Formations home page. @UK PLC cannot undertake any filing without confirmation from the customer of the accuracy of the company details.

3.8.1   Barclays Business Account.
All company formation packages except the Name Reservation Service are offered inclusive of an application to open a Barclays Business Account. If this account is not required or an alternative bank is preferred then there is an opportunity on the basket page to decline the Barclays account and, if required, select an alternative bank account provider from the Business Services section of the Company Services page. In agreeing to a business bank account application being forwarded you are agreeing to your data being shared with the bank for this purpose.
3.8.2   Barclays Bank can not, at present, offer business accounts to non-UK resident clients. Barclays Bank does not warrant or guarantee to offer a business account to every applicant. All applications will be subject to the Bank’s usual due diligence procedures and some applications may be declined. @UK PLC has no influence in this process and can not intervene if an application is declined. Bank accounts are offered on the individual banks terms and conditions in force at the time of application. Any cash back or other promotional offers by @UK PLC in respect of successful bank account applications will be limited to those displayed on our website at the time of application.

4.      Your Obligation
4.1   We accept orders on the basis that the person placing the order is liable to pay us for the services. It is your responsibility to ensure the security of your user account. You will be liable to pay for any services ordered on that account until we receive notice from you to the contrary.
4.2    We only provide services on the basis that you have given us full and proper instructions and the authority to lawfully carry out those instructions. You warrant that you are acting on your own authority or have the authority of your client to instruct us. Where you have appointed officers to the company you warrant that you have the full consent of those officers to be so appointed.
4.3   You undertake to ensure the accuracy and completeness of the information you provide us and accept all liability for the rejection of documents due to inaccuracies or incompleteness.
4.4   It is your responsibility to ensure that any company name or domain name you choose is available for registration and can be lawfully used by you. We accept no liability for your choice of name. You are responsible for ensuring that your choice of company name or domain name does not infringe any intellectual property rights of any other person in the UK or worldwide.
4.5   Once we have accepted a request for services you may contact us via our site or at the postal address displayed on our site to ask that your request be withdrawn. Given the nature of the services we provide it will be entirely at our discretion whether or not you are entitled to a refund for those services. In the exercise of such discretion we will consider the extent to which we have commenced work on the provision of that service or paid out fees to third parties. Where the service includes the formation of a company, once the incorporation request has been submitted to Companies House it will not be possible to stop the formation process.

5.      Our Obligations
5.1   We will exercise reasonable care in compiling our site, use reasonable efforts to make our site available to you at all times; and take the steps set out in our Privacy Policy to endeavour to secure any personal data or credit card information you give us.
5.2   On accepting a request for services from you we will acknowledge our acceptance and confirm the details you have supplied us with by way of e-mail. Our acceptance of instructions is deemed to have occurred at the time of our sending the e-mail and not at the time of your receipt.
5.3   Until we receive further instruction from you we will keep, to your credit, any application or filing fee that is returned to us on the rejection of any application or filing.
5.4   In the event of Companies House rejecting an application or submission you will have three days to re-submit the application with appropriate corrections at no extra charge.
5.5   If you request business bank account facilities for your new company, we will pass your request to Barclays. We accept no responsibility for the bank account and Barclays will undertake their own necessary due diligence procedures.
5.6   We act as an agent for you when dealing with Companies House or any other registry or Revenue authority in any jurisdiction. Any fees, levies, fines, excises, penalties, excess charges, licences, duties, taxes, registration fees, search fees or other costs incurred are done so on your behalf as a disbursement whether or not we consulted with you prior to paying the aforementioned.

6.      Price and Payment
6.1   The prices payable for services that you order are set out on our site. We reserve the right to vary these prices from time to time and post such changes on our site. Fees charged by Companies House are those in force from time to time as charged by Companies House.
6.2   Payment will be made by credit card using the procedure set out on our site at the time of ordering. The price of services you order will be confirmed at the time of the request. Payment by cheque or on account or by any other means will be by prior arrangement only and entirely at our discretion.
6.3   You agree to pay the prices set out on our website for services selected by clicking the accept button.
6.4    All companies shall remain our property until payment is received in full.

7.      Performance
7.1   Time is not of the essence for the performance of the services. We will use our reasonable endeavours to meet the time estimates given on our site but these remain estimates and in particular we accept no responsibility for delay caused by third parties or for reasons outside our control (such as the unavailability of the world wide web or for computer systems or telecommunications failure or where Companies House systems have failed)
7.2   We are not obliged to accept any request or to continue to perform any service. We reserve the right to reject any request or to discontinue the performance of any service without liability.

8.      Exclusions and Limitations
8.1   We make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in our site. The information contained in our site may contain technical inaccuracies or typographical errors and is intended to be a general indication of our services only. Any implied terms including those as to quality, fitness for purpose, compliance with description or sample are excluded unless you deal as a consumer. If you do deal as a consumer these terms do not affect your statutory rights.
8.2   Except in claims relating to death or personal injury resulting from fraud, negligence or as otherwise prescribed by law our liability for any loss or damage (compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties) arising out of any single claim will be limited to the value of re-supplying our site or relevant services to you.
8.3   You agree that this limitation is reasonable having regard to the nature of our site and in particular given that when you purchase information or services through our site you will enter into a separate contract with us in each case.
8.4   Each of the provisions of this clause 8 shall be construed as a separate, and severable, provision of these terms and conditions.

9.      Variation
9.1    We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and the terms and conditions. The current version of our terms and conditions will be posted on our site and by continuing to use our site you will signify that you agree to be bound by those terms and conditions as amended from time to time.

10.     Termination of Access
10.1   We reserve the right in our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide the service to any user that is in breach of the terms and conditions.

11.     Link to other sites
11.1   Certain links, including hypertext links, in our site may take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site. Our site contains links to websites owned and operated by third parties and which are not under the control of @UK PLC. If goods and services are purchased from such third party websites we make no warranties and accept no liability in relation to either material contained thereon or the goods and services supplied.

12.     Force Majeure
12.1   We shall not be liable to you for any breach of the terms and conditions or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, without limitation, breakdown of systems or network access, fire, explosion or accident.

13.     Privacy
13.1   You agree that we may collect, store, and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

14.     Ownership Rights
14.1   All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof are the copyright of us or other third parties. Permission is granted to electronically copy and print in hard copy portions of our site solely in connection with the acquisition of goods or services through our site. Any other use of materials on our site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without our prior written permission is strictly prohibited.

15.     Third Party Rights
15.1   These terms and conditions are not intended to be enforceable by any third party as provided by the Contracts (Rights of Third Parties) Act 1999.

16.     Jurisdiction
16.1   Our relationship with you will be governed by English law and will be subject to the exclusive jurisdiction of the English courts.

17.     Abuse Reporting Procedure

          Please help us by reporting any abuse you spot, which you believe has come from the cloudBuy systems or servers by contacting the Customer Support Team
          Email: [email protected]  (Please make the email subject line as follows: Abuse Report)
          Phone: 0118 963 7052
          You will receive an acknowledgement of you report and we will send you a ticket/complaint number within 1 working day.
          Your report will be immediately investigated.

18.     Complaints Procedure

           If you are unsatisfied with the service you have received please contact:
           Customer Support Team
           Email:  [email protected]  (Please make the email subject line as follows: Official Complaint)
           Phone: 0118 963 7052
           You will receive an acknowledgement your complaint and we will send you a ticket/complaint number within 1 working day. Your complaint will be investigated and replied to within 5 working days.
           Once you have a response from our Customer support team, if you remain unsatisfied with our attempts to resolve the issue, you can contact Nominet on the following link: http://www.nominet.org.uk/registrants/maintain/complaints/

 

  1. These standard Terms and Conditions apply to all contracts made with @UK PLC and its associated companies and subsidiaries unless a variation is specifically agreed in writing. All access to the @UK PLC sites relating to the purchase of our products and services is subject to these Terms and Conditions. We reserve the right to revise these Terms and Conditions or the content of our site at any time without notice. Continued use of our site after such an event will be deemed as acceptance of the revised Terms and Conditions. We reserve the right to deny access to any part of our site and decline to provide goods or services at our discretion where we consider you may be in breach of our Terms and Conditions
     
  2. A contract with a client is only formed where payment has occurred (cleared funds) and all forms of documentation required by @UK PLC have been presented and accepted. The client also agrees to conform to our due diligence requirements and understands that without doing so, no contract between @UK PLC and the client will be formed.
     
  3. Accepting the terms and conditions is an agreement that any entity formed on your behalf will not be used for money laundering, drug related operations, terrorist operations or activities, trading in arms / weapons, trading with any countries subject to an embargo issued by the UN or any other illegal or immoral activity which can be qualified as a criminal offence, or, in the opinion of @UK PLC is deemed to be unacceptable.
     
  4. @UK PLC reserve the right to withdraw / cancel services advertised and this right is wholly at the discretion of @UK PLC. No refund will be made in respect to any fee already paid where goods or services have been supplied.
     
  5. The client accepts that @UK PLC is not liable or responsible for any failure on the part of any third party supplier. Should the third party become bankrupt, cease trading or be enforced with a petition to wind up, the client will have no claim against @UK PLC is respect to damages arising.
     
  6. Time is not of the essence for delivery of goods or performance of services. We shall have no liability for any failure or delay to deliver goods or provide services arising from events beyond our control including, but not limited to, breakdown or failure of computer systems, telecommunications or network access. While every attempt is taken to ensure the accuracy of information contained in this website, @UK PLC is not responsible for any errors, omissions, or for the results obtained should you act on any information given
     
  7. All information provided on our site, or by telephone, email, or in the form of Guidance Notes is for information only and is not to be construed as legal or financial advice. The guidance given is no substitute for personal and professional advice. It is your responsibility to seek appropriate professional advice where necessary. No liability of any kind is accepted from the use of the contents of this site or for any inaccuracy or error in any public register upon which a search is based. Information has no guarantee of completeness, accuracy or timeliness
     
  8. The client undertakes to ensure that @UK PLC is kept fully informed of any changes of personal information such as address or phone numbers. This is paramount to ensure that you, the client can be contacted at all times. Our services are provided on the basis that the information supplied to us is true and accurate in every respect. @UK PLC shall include the name, address and other relevant information provided by you in a database unless specifically requested by you in writing not to do so.
     
  9. @UK PLC are bound by The Data Protection Act 1998, Money Laundering Regulations 2003 and The Proceeds of Crime Act and are required to fulfill a range of obligations to prevent money laundering . We are also bound by English law and the laws of the jurisdictions in which we operate. By entering into this contract you agree to indemnify @UK PLC against all actions or expenses incurred as a result of your breach of any national or international laws or treaties or of the Terms and Conditions contained in this contract.
     
  10. Any person or firm from whom @UK PLC receives instructions shall be liable directly for payment for the goods or services ordered. Payment for the whole of the goods or services must be received in full before the order can be accepted and processed. Our acceptance of your order constitutes a legally binding contract between us.
     
  11. No payment will be made in advance on behalf of the client by @UK PLC in respect of Government fees, filing fees, duty, taxes, registered agent or office fees or any other fees or expenses unless @UK PLC is in receipt of cleared funds of the full amount in advance.
     
  12. The client acknowledges that when requested, payment for 2 nd and subsequent years’ goods and services will be settled within 14 days of request. Such requests will be notified to the client in advance. Payment method is either by credit card or bank transfer unless expressly agreed otherwise.
     
  13. Clients remain fully liable for annual accounting, filing and reporting requirements imposed by the jurisdiction under which their company operates together with any taxes, fees, payments and other legal requirements a jurisdiction may impose.
     
  14. Except in respect of claims for death and personal injury resulting from negligence or as otherwise prohibited by law, our liability for any loss or damage of any kind arising from a single claim or series of related claims shall be limited to the value of re-supplying the goods or services to you or a refund of the amount paid by you. Your acceptance of these Terms and Conditions is an acknowledgment that this limitation is reasonable having regard to the nature of our goods and services and that each purchase from our site shall be regarded as a separate contract.
     
  15. Links in our website may take you to outside websites. @UK PLC can not accept any responsibility for the nature and content of other sites and inclusion of such links on our website should not be regarded as endorsement of those sites.
     
  16. These Terms and Conditions are not enforceable by any third party and @UK PLC does not accept any liability to or in respect of any other person and nothing in this agreement is intended to, nor shall it confer any rights on a third party.
     
  17. You, the client, are authorised to cancel the contract at any time in writing but any fees for ongoing costs and costs of dissolution, including, but not limited to fees, expenses and service charges, are at the expense of the client.
  18. Nothing in this agreement shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in this agreement shall be deemed to construe either of the parties as the agent of the other.
     
  19. @UK PLC may assign, transfer or licence its operations another service provider who shall take over the obligations of @UK PLC.

This contract shall be governed by English law and interpreted in accordance with English law and will be subject to the jurisdiction of the English courts.

cloudBuy PLC Domain Name Terms and Conditions

Additional cloudBuy PLC terms and conditions for the registration Domain Names

  1. The Consumer Protection (Distance Selling) Regulations 2000

    Under the terms of The Consumer Protection (Distance Selling) Regulations 2000, consumers have a 'cooling off' period of 7 working days from the date that the order is placed in which they may cancel orders placed by distance contract. However, the consumer's right to cancel does not apply where goods or services are clearly personalised or made to the consumer’s specifications, or once service provision has begun.

    Domain names are personalised to the consumer's specifications and service provision begin from the moment the domain name registration is submitted to the registration authorities. Therefore, the consumer's right to cancel does not apply and cloudBuy PLC will make no refund for any domain name registration other than .uk domains as Nominet (the .uk registration authority) have a 7 days cancellation policy.

  2. Your domain name application will not be registered until cloudBuy PLC receives actual payment of the registration fee. If cloudBuy PLC does register a domain name prior to payment of the registration fee, we reserve the right to cancel that registration or restrict use of the domain name until payment has been received.

  3. Domain names are not deemed to be successfully registered until they appear in the relevant Whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it cloudBuy PLC will provide a full refund for that domain name, this will be the full limit of our liability.

  4. In the event of a charge back by a credit card company or other payment provider of cloudBuy PLC, the domain name registration shall be transferred to cloudBuy PLC as the paying entity for the registration. cloudBuy PLC may reinstate your domain name registration at its sole discretion upon its receipt of the registration or renewal fee.

  5. The domain holder guarantees that neither the registration of the domain name nor the manner in which it is used infringes the legal rights of any third party or any applicable laws and regulations.

  6. The domain holder shall indemnify and hold harmless his provider, cloudBuy PLC, the Internet Corporation for Assigned Names and Numbers (ICANN), VeriSign Inc. and its subcontractors, and the members, shareholders, directors, officers, employees, affiliates and agents of each of them and all other persons involved in the registration process from and against any and all claims, damages, liabilities, costs, and expenses arising out of or related to the domain holder's domain name registration or the use of the domain by the domain holder or by third parties with his consent. This indemnification obligation shall survive the termination or expiration of the registration agreement.

  7. Domain holder guarantees that the contact data given are accurate and complete. The Domain holder shall immediately inform cloudBuy PLC on any updates and respond within fifteen calendar days to inquiries, on request guaranteeing up-to-date accuracy and completeness.

    Contact data include:

    • Full name and postal address of the domain holder, if domain holder is an organization, association or corporation: name of authorized person for contact purposes;
    • Full name, postal address, e-mail address, voice telephone number and (where available) fax number of the technical contact for the domain;
    • If domain holder provides own name servers: Additionally IP addresses of the primary and secondary name server for the domain including corresponding name of those name servers.
  8. As a Nominet Accredited Channel Partner and a Trust and Company Service Providers cloudBuy PLC are obliged by the Money Laundering Regulations 2007 (EC Third Money Laundering Directive), which came into force on 15th December 2007, to register with HM Revenue & Customs and to undertake due diligence on all clients with whom we have a 'continuing business relationship'. This includes the provision of Company Secretarial, Registered Office and Dormant Company services. For UK based clients the due diligence may take the form of electronic verification.

    Where identity cannot be verified electronically or where the client is non-UK based then the due diligence will be in the form of certified copy ID documents. Your consent to ID verification will be presumed when ordering any service which requires due diligence. 

    Formal identification of all company directors and beneficial owners of companies will require you to send us for each person

    either:

    a recent utility bill showing your name and current address and also a passport or a photo driving licence, (these can be original documents or copies certified by a solicitor, notary public or commissioner for oaths)
    or:

    you can supply us with name, address and date of birth of all parties, so we can do an online identity validation.

  9. Domain holder acknowledges and accepts that this data can be published and made available to anybody in public data storage units, together with his domain, date of registration and expiration.

  10. Domain Name Renewals

    cloudBuy PLC will provide notice at 30, 20, 10 and 7 days prior to the expiry date of your domain name as a courtesy, such notice will be sent by email at your last recorded email address. It is your responsibility to keep this contact email address updated. However the domain holder remains responsible for renewing the Registration of the domain name(s). cloudBuy PLC will make reasonable endeavours to renew domains where the renewal fee has been paid. In the event that we are unable to renew a domain name and that domain name is subsequently lost, the limit of our liability shall be the renewal fee for that domain name.

  11. Expired Domain names

    • If we have been unable to renew the domain name via the auto-renew system it is the customer’s responsibility to manually renew the domain name.
    • If a domain name is not renewed by the date of expiry, the domain name will be deemed as unwanted and removed from our database.
      1. Nominet Domain names
        The customer can ask for the domain name to be restored to their account at any time before the domain name is deleted by the Registry for renewal
      2. ICANN Domain Names
        The domain will stay in Expired status for 35 days minimum.

    On day 36 the domain may then be selected for an 8 day “Auction” period. During this time the name is Not available to renew within your account. The name May be listed on a public auction site during this time. It May be sold to a third party and transferred to their management.

    If not acquired by a third party during the Auction period the name should return to your account on day 43 in Redemption status and a Redemption fee will be chargeable.

    Redemption Status lasts until day 73 post expiration, when the name is placed into Pending Delete at the registry. 5 days later the name should be listed as “Available” to register anew.

    PLEASE NOTE: Our ICANN registrar (.com, .net, .info, etc.) will add a fee of £70+VAT.

  12. We will cancel, transfer or otherwise make changes to domain name registrations under the following circumstances:

    • A. Our receipt of written or appropriate electronic instructions from you or an authorized agent to take such action;
    • B. Our receipt of written or appropriate electronic instructions from a law enforcement authority, court or arbitral tribunal.
    • C. Our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i) and (k) below.) We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.
  13. Domain Name Transfer to New Host

    The Customer shall be permitted to transfer their domain name(s) to another host upon request.

  14. Complaints Procedure

    If you are unsatisfied with the service you have received please contact:

    Customer Support Team
    Email: [email protected] (Please make the email subject line as follows: Official Complaint)
    Phone: 0118 963 7052

    You will receive an acknowledgement your complaint and we will send you a ticket/complaint number within 1 working day. Your complaint will be investigated and replied to within 5 working days.

    Once you have a response from our Customer support team, if you remain unsatisfied with our attempts to resolve the issue, you can contact:
    Nominet (all domain names ending .uk) on the following link: http://www.nominet.org.uk/registrants/maintain/complaints/
    ICANN (all other domain names) on the following link: http://www.icann.org/dndr/udrp/policy.htm

  15. Schedule of Fees

    All fees are plus VAT

  Registration Fees Renewal Fees
.uk Domain names £11.98 £11.98
ICANN Domain names £21.98 £21.98
Redemption Fees   £70.00
.gov.uk & .ac.uk Fees £90.00 £45.00
.eu Fees £21.98 £21.98
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Why Choose @UK?

Over 300,000 companies formed
Over 12 years Experience
Companies House authorised agent
All fees included - No hidden extras
Free Company Name Check
Free Support
Secure Payment

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Start a company online today with our secure and easy process. Having formed over 300,000 companies we are the perfect Company Formation Agent to register your company with. We will help you set up your business from only £16.99 and provide you with all the necessary documentation to start trading within a few hours of incorporation.

We offer a range of packages and services tailored to meet your needs. Select the package that best suits your business requirements from our range of popular pre-designed packages.

Making the decision to start your business is the hard part. Setting up your company with @UK PLC is easy with our fast, simple and efficient service.

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Latest BlogsMORE BLOGS

Things to Consider When Choosing Your Company Name
@UK PLC
Apr 24, 2017
It can be deflating to make the exciting decision to start a business just to fall at the first hurdle: deciding on a name for your new company.
read more
I Don’t Trade Online, Do I Still Need a Website?
@UK PLC
Apr 21, 2017
Despite the ever-increasing popularity of online shopping, there are still many businesses that work best if their trading takes place offline. Local shops, beauty salons and restaurants are all examples of organisations that require offline interactions and transactions to take place. It’s easy to think that because you don’t trade online, a website is an unnecessary expense but the decision to not have a website can end up being much more expensive.
read more
I’m a B2B Business: Do I Still Need to Use Social Media?
@UK PLC
Apr 19, 2017
Most companies selling their products and services to the general public have realised that social media is a great way to expand their reach, promote their offerings and increase sales. When it comes to businesses that sell to other businesses, the uptake of social networking has been a little slower.
read more